Frequently Asked Questions

Chromebook Key Damage
Last Updated 2 years ago

If a Chromebook is missing keys, you can continue to use it while parts are on order, as long as the keys continue to function without the key caps.

When you submit a ticket, please include the asset tag, (four digits under the bar code) and device name (like 30-4). Please also state what keys are missing in as much detail as possible, and what color hardware the chromebook key uses.

For example,




For reference, this is the complete layout of the keyboard,


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